Contract Policy and Agreement: Birthday Party

Nettie Party Pals
140 E Stetson Ave #275
Hemet, California 92543
Phone: 951 . 897 . 8612

Payment Information

Balance’s must be paid Cash upon arrival, or prior by credit/debit card, venmo or Zelle. We can not accept checks the day of. Set up may be delayed if payment is not secured upon arrival. To prepay your event please call or text us at 951-897-8612.

Deposits are a minimum of $200. Deposits can be made via Credit/debit card*, Venmo, or Zelle

*If paying by credit card you must add $3.50 for each $100 paid for processing fees. For example for a $200 deposit, you would pay $207

Nettie’s Party Pals will reserve your requested date and time for 24 hours from the date of verbal agreement, contingent upon obtaining your deposit AND reservation form. If not submitted within the 24 hour period your date could be forfeited.

Cancellation Policy

Deposits are non-refundable! Once you have filled out our reservation form and completed your deposit, you are responsible for the full amount of your party/event. If you are unable to move forward with your party/event and have given at least 24 hour notice we are able to transfer your deposit and balance to a new party date.

Party/Event Information

Please have your phone on you! We will arrive approximately 30 minutes early.

Balance of service to be paid upon our arrival – Set up will not begin until balance is paid in full

It is your responsibility to have 40-50 feet of parking ready and available for our truck and trailer. Parking needs to be within 50 feet of the set up area or an additional set up fee of up to $100 may apply. If you think there will be parking and/or set up obstacles please notify us prior to your event/party. Without notice the extra time for set up could take away from your party time. Please do NOT let your guests block our vehicle or access to the trailer as we must leave upon completion of your party.

The petting zoo takes up about a 12 foot x 12 foot space. We do prefer to set up on grass however dirt works as well. Please note: these are animals and they will eat plants, grass etc – we are not liable for any damage to lawns that might arise. If we will be setting up on any other surface please let us know prior to your event/party. A $25 shavings fee will apply if ground cover is needed. Please note: there will be some residue left from the ground cover but should easily blow away or wash off. We do try and get the area as clean as we can.

We supply and encourage the use of hand sanitizer for all petting zoo guests.

If at any time, we feel the party has developed into an unsafe situation, we reserve the right to leave without refund.

We reserve the right to change, include or exclude animals for any reason we deem necessary as we must take care of their needs, safety and comfort. These are living animals and can get ill or hurt.

On rare occasions due to unforeseen circumstances we may need to work together to overcome specific hurdles. For example a flat tire, vehicle breakdown or family emergencies.

We are fully insured. Proof of insurance is available upon request.

If you are having your event at a location needing to be added as additionally insured, please email insurance requirements/examples to: [email protected] . Additional fees will apply

If you are hosting your party at a park or public area, you may need a permit. Permits and permit fees are your responsibility. There will be NO refunds for events cut short due to any issue with permitting. Permits are not required if hosting at a private residence.

Nettie’s Party Pals reserves the right to refuse service to anyone at any time.

Petting Zoo and Pony Ride Rules

Our ponies have a weight limit of 75 lbs. If you will be having riders above the limit we can upgrade to a larger pony or horse for an additional fee. The larger pony and horse have a weight of 100 lbs

Shoes are Required for both the Children and Adults around Ponies and in the Petting Zoo

No Running or Yelling in the zoo or around the ponies

No food or drink is allowed in the petting zoo

No picking up the animals

No chasing or hitting the animals

No Dogs are allowed in or around the zoo or ponies

All of our Animals, especially the Goats and Sheep will eat or try to chew on clothing, jewelry or other objects. Please take extra care to remove any valuable personal belongings, or clothing before entering the zoo. Furniture, plants, and landscaping or any other objects of value need to be kept clear from the zoo setup. We are not liable.

Additional Fees

Additional fees may apply to your unique circumstances and are not limited to the list below.

City or County Permits

Additionally Insured Requirements

Pony Decor Upgrades

Addition of animals: Alpaca, Miniature Horse, Miniature Donkey, Extra Zoo Animals

Parking or Excessive Set up Obstacles

Shavings – Ground cover for set up on concrete, asphalt, etc

Excessive Paperwork – We will gladly provide invoices, W9’s and other minor paperwork at no additional fee

Other special requests

Client Agrees

By submitting this reservation form/contract agreement, I consent to the terms and conditions outlined above. I have read and fully understand Nettie’s Party Pals rules, regulations and policies. I also release Nettie’s Party Pals of all liability and take full responsibility for myself, and my guests.

Due to periodic changes in our contract – Please review our website for any updates to our rules, regulations and policies.

We value your business and look forward to being a part of your special event!!