Event Policies and Contract Agreement

Nettie Party Pals
140 E Stetson Ave #275
Hemet, California 92543
Phone: 951 . 897 . 8612

Payment Information

Balance’s must be paid upon arrival by Cash or Business Check, or prior by credit/debit card, venmo or Zelle. Set up may be delayed if payment is not secured upon arrival. To prepay your event please call or text us at 951-897-8612.

Deposits are half the total event. Deposits can be made via Business Check, Credit/Debit card*, Venmo, or Zelle

*If paying by credit card you must add $3.50 for each $100 paid for processing fees. For example for a $200 deposit, you would need to pay $207

A reservation form and deposit is needed to secure your event date.

Cancellation Policy

Once your event is booked you are responsible for the full amount of the event. All Deposits are non-refundable – No exceptions. Event deposits can be transferred to a future date or event within one year of the original event date.

Deposits are non-refundable! Once you have submitted our reservation form and completed your deposit, you are responsible for the full amount of your event. Cancellations are only accepted by written notice, no later than 30 days before your event. If cancellation is received 30 days prior to your event, deposits can be transferred to a future date or event within one year of the original event date.

Event Information

Please provide point of contact information, maps and other instructions needed before the day of event.

We arrive approximately 1 hour before your event for set up.

If you require that we be set up and ready sooner than your event start time, please let us know right away. Additional Fees may apply.

Balance of service to be paid upon our arrival – Set up will not begin until balance is paid in full

It is your responsibility to have 40-50 feet of parking ready and available for our truck and trailer. Our truck and trailer will need to be able to get within 50 feet of the set up area or an additional set up fee of up to $100 may apply. Once unloaded please direct the driver to their parking location. If you think there will be parking and/or set up obstacles please notify us prior to your event. Without notice the extra time for set up could take away from your event time. Please do NOT let guests or other vendors block our vehicle or access to the trailer as we must leave upon completion of your event.

We do prefer the Petting Zoo to set up on grass however dirt works as well. Please note: these are animals and they will eat plants, grass etc – we are not liable for any damage to lawns that might arise. If we will be setting up on any other surface please let us know prior to your event. A $25 shavings fee will apply if ground cover is needed. Please note: there will be some residue left from the ground cover but should easily blow away or wash off. We do try and leave the area as clean as we can.

We supply and encourage the use of hand sanitizer for all petting zoo guests.

If at any time, we feel the event has developed into an unsafe situation, we reserve the right to leave without refund.

We reserve the right to change, include or exclude animals for any reason we deem necessary as we must take care of their needs, safety and comfort. These are living animals and can get ill or hurt.

On rare occasions due to unforeseen circumstances we may need to work together to overcome specific hurdles. For example a flat tire, vehicle breakdown or family emergencies.

We are fully insured. Proof of insurance is available upon request.

If you/your company needs to be added as additionally insured, please email insurance requirements/examples to: [email protected] . Additional fees will apply

Nettie’s Party Pals reserves the right to refuse service to anyone at any time.

Petting Zoo and Pony Ride Rules

Our ponies have a weight limit of 75 lbs. If you will be having riders above the limit we can upgrade to a larger pony or horse for an additional fee. The larger pony and horse have a weight of 100 lbs

Shoes are Required for both the Children and Adults around Ponies and in the Petting Zoo

No Running or Yelling in the zoo or around the ponies

No food or drink is allowed in the petting zoo

No picking up the animals

No chasing or hitting the animals

No Dogs are allowed in or around the zoo or ponies

All of our Animals, especially the Goats and Sheep will eat or try to chew on clothing, jewelry, furniture, plants, landscaping, etc. We are not liable.

Additional Fees

Additional fees may apply to your unique circumstances and are not limited to the list below.

City or County Permits

Additionally Insured Requirements

Pony Decor Upgrades

Addition of animals: Alpaca, Miniature Horse, Miniature Donkey, Extra Zoo Animals

Parking or Excessive Set up Obstacles

Shavings – Ground cover for set up on concrete, asphalt, etc

Excessive Paperwork – We will gladly provide invoices, W9’s and other minor paperwork at no additional fee

Other special requests

Client Agrees

By submitting this reservation form/contract agreement, I consent to the terms and conditions outlined above. I have read and fully understand Nettie’s Party Pals rules, regulations and policies. I also release Nettie’s Party Pals of all liability and take full responsibility for myself, and my guests.

Due to periodic changes in our contract – Please review our website for any updates to our rules, regulations and policies.

We value your business and look forward to being a part of your special event!!